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FAQ (Questions and Answers)

Order status

Typically orders are sent to shipping for dispatch at 11 a.m. each business day. If your order does not ship the same day you placed it due to USPS pickup cut-off times, your package will ship the next business day. For example, if you order at 1:30 p.m. on a Friday, and the following Monday is a holiday, then the next shipping day would be Tuesday.

All orders are shipped using www.usps.com services, priority mail and priority international mail. If your shipping address is within three states of the Texas warehouse, we use first class mail, which has the same delivery time as priority mail. All shipments have tracking numbers, delivery, signature confirmation and postal insurance included in the shipping cost.

Use www.usps.com to check your package status.

Once your order has been processed successfully it is sent electronically to our fulfillment center. This third party fulfillment center is fully automated. Once the order is placed the fulfillment center receives the details of your order, and an electronic fulfillment system similar to a robot selects the correct product and amount as stipulated by the order. A shipping label is then printed and a tracking number is issued before, packages are then assembled and sent to the receiving department. There www.usps.com picks up the packages Monday through Friday.

Once the order has been processed, we cannot stop the process. Nor can we cancel orders, redirect them to a different address, or add or change order details or product amounts. The fulfillment center normally completes its process within five minutes after you place your order. Physically attempting to pick your order out and modify it or stop it is not practical or acceptable under our contract with the fulfillment center. Once placed, orders cannot be changed, modified or cancelled. This was agreed upon at the time of purchase when you clicked on “I agree to the terms and conditions” at the time the order was placed.

If you wish to add more products to your order, you will have to issue a new order. The existing order cannot be modified from its original state once it has been processed.

Log into your Phen375 account

To get your tracking number log into your account and click on your order

Click Print Invoice and you will see the tracking number for your current order.

Go to www.usps.com and insert the tracking number to see the latest tracking information.

Each package is issued a tracking number from the www.usps.com system; upon delivery, each package will also have a signature confirmation of receipt from the client or foreign postal service used to deliver the package. Each package is insured. If lost, the package will be reshipped to receiver or importer.

We cannot issue refunds on lost shipments; the insurance coverage we use specifically stipulates we have to reship to collect on the missing, lost or stolen package. In many cases the lost shipment will show up within a few weeks.

The insurance company does not allow us to file a claim before 30 business days have passed. This is to avoid people attempting to defraud the postal insurance system and claim a lost or stolen package to receive a refund while already in possession of the package.

The postal system at times is not updated accurately due to high volume or lost data, but usually updates within 30 days. Most missing packages are found within this timeframe and have their tracking updated accordingly. It is a federal crime to commit mail or insurance fraud. To avoid any possible issues we are complying with the postal and insurance regulations as required by law.

Often we prefer to reship a package if Support feels it is warranted. Our intent is to get your order to you in the fastest, most efficient manner possible. If you need help regarding a missing package you should contact support@phen375.com for assistance.

Once your order has been processed successfully, it is sent electronically to our fulfillment center. This third-party fulfillment center is fully automated. Once the order is placed and the fulfillment center receives the details of your order, an electronic system much like a robot selects the correct product and amount as stipulated by the order. A shipping label is then printed and a tracking number is issued before packages are assembled and sent to the receiving department. www.usps.com picks up the packages Monday through Friday between 11 a.m. and 12:30 p.m. Central Standard Time.

It is not likely that the fulfillment center has made a mistake. We have not seen any order errors of any kind regarding missing products since switching to the new automated robotic system. No known errors in over one year and thousands of packages delivered after originating at the fulfillment center.

The reason for this statement is to show that this sort of error is basically impossible. In the past, we have experienced clients attempting to get free product by claiming missing product. Our Support will be happy to discuss missing product, but please understand if Support questions you.

If you received a broken, sealed package from the postal service you should reject it and we will reship a new package. The postal service is responsible for returning the original package back to the shipping center. The postal system is responsible for your items while in transit and to deliver it intact and complete, just as it was shipped out.

We have seen a very small percentage of packages opened while being inspected by your country’s customs officials. This is an importation issue with your local customs office. They do have the right to inspect items that are being imported by you, the importer. But they do not have the right to remove, damage or take products from your importation. If you believe that this has occurred, please send us an email and we will contact our postal representative to help you resolve the issue.

It is 100% at the discretion of the Support staff if they wish to reship your product or a missing package. Support staff are responsible for all extra shipments and if these are deemed unnecessary, the member of support staff who authorized the reshipment will be billed for the cost of product and shipping.. Contact support@phen375.com if you require help with this issue.

Once your order has been processed successfully, it is sent electronically to our fulfillment center. This third-party fulfillment center is fully automated. Once the order is placed and the fulfillment center receives the details of your order, an electronic system much like a robot selects the correct product and amount as stipulated by the order. A shipping label is then printed and a tracking number is issued before packages are assembled and sent to the receiving department. www.usps.com picks up the packages Monday through Friday between 11 a.m. and 12:30 p.m. Central Standard Time.

It is not likely that the fulfillment center has made a mistake. We have not seen any order errors of any kind regarding missing products since switching to the new automated robotic system. No known errors in over one year and thousands of packages delivered after originating at the fulfillment center.

The reason for this statement is to show that this sort of error is basically impossible. In the past, we have experienced clients attempting to get free product by claiming missing product. Our Support will be happy to discuss missing product, but please understand if Support questions you.

If you received a broken, sealed package from the postal service you should reject it and we will reship a new package. The postal service is responsible for returning the original package back to the shipping center. The postal system is responsible for your items while in transit and to deliver it intact and complete, just as it was shipped out.

We have seen a very small percentage of packages opened while being inspected by your country’s customs officials. This is an importation issue with your local customs office. They do have the right to inspect items that are being imported by you, the importer. But they do not have the right to remove, damage or take products from your importation. If you believe that this has occurred, please send us an email and we will contact our postal representative to help you resolve the issue.

It is 100% at the discretion of the Support staff if they wish to reship your product or a missing package. Support staff are responsible for all extra shipments and if these are deemed unnecessary, the member of support staff who authorized the reshipment will be billed for the cost of product and shipping.. Contact support@phen375.com if you require help with this issue.

My Account

How do I create an account?

There are two ways to create an account .The first way is to do so while placing an order in your shopping cart. The second way to create an account is by using the menu on the left-hand side. If you look down you will see My Account and then you can click on Register and that will open the page to add your account profile details.

How do I edit my account?

To edit an existing account, use the menu on the left-hand side under “My Account” and click LOGIN. You can also click on Sign in/Register, which will take you to the login page where you can log into your account. Once logged in to your account, you can modify any of the profile details listed for your account. Click “Save” at the bottom of the page once you are finished with your update.

I forgot my password

IIf you cannot remember your password you can have a new one sent to the email address you entered when your account was created. The Login link will send you to the login page, where you will be able to click on forgot password link. You can then enter your email address and click “Recover password”, and a password will be sent to you.

How do I create an account?

There are two ways to create an account .The first way is to do so while placing an order in your shopping cart. The second way to create an account is by using the menu on the left-hand side. If you look down you will see My Account and then you can click on Register and that will open the page to add your account profile details.

How do I edit my account?

To edit an existing account, use the menu on the left-hand side under “My Account” and click LOGIN. You can also click on Sign in/Register, which will take you to the login page where you can log into your account. Once logged in to your account, you can modify any of the profile details listed for your account. Click “Save” at the bottom of the page once you are finished with your update.

I forgot my password

IIf you cannot remember your password you can have a new one sent to the email address you entered when your account was created. The Login link will send you to the login page, where you will be able to click on forgot password link. You can then enter your email address and click “Recover password”, and a password will be sent to you.

How do I create an account?

There are two ways to create an account .The first way is to do so while placing an order in your shopping cart. The second way to create an account is by using the menu on the left-hand side. If you look down you will see My Account and then you can click on Register and that will open the page to add your account profile details.

How do I edit my account?

To edit an existing account, use the menu on the left-hand side under “My Account” and click LOGIN. You can also click on Sign in/Register, which will take you to the login page where you can log into your account. Once logged in to your account, you can modify any of the profile details listed for your account. Click “Save” at the bottom of the page once you are finished with your update.

I forgot my password

IIf you cannot remember your password you can have a new one sent to the email address you entered when your account was created. The Login link will send you to the login page, where you will be able to click on forgot password link. You can then enter your email address and click “Recover password”, and a password will be sent to you.

International Shipping

In most cases, yes. There are only a few exceptions. Because we ship from Dallas, Texas, U.S., and use the United States Postal Service, we cannot ship to any country that is currently on an embargoed countries list or where our product is prohibited.

Embargoed countries: Burma (Myanmar), the Balkans, Cuba, Iran, Iraq, Libya, North Korea, Liberia, Syria, Somalia, Sudan, Rwanda, Zimbabwe, Sudan, Zaire, Democratic Republic of the Congo, and Palestinian territories.

Countries where Phen375 is not allowed

Only know country where phen375 is considered a party drug or a prescription is required. New Zealand

My country is not listed in your shipping destinations.

If your country is not listed on in the shipping countries list, first make sure the spelling or abbreviation is correct. In some instances we have seen countries listed but using different abbreviations. If your country is not embargoed and is not listed then you should contact support@phen375.com they will help you resolve the error and we will add your country to our approved countries list located in the shopping cart.

International order status

When you created your order you also created an account. You can log in to your account to see your current order status. To log in to your account you will need the email address and password that you used at the time of your order. If you don’t remember your password you can choose the forgotten password option and a new password will be sent to the email address listed for your account. Once your order has a tracking number, you can track it by using www.usps.com, or the web tracking services of the postal service providing priority mail services in your country. In some countries, private couriers are contracted to provide priority mail services.

When will my order ship and what are my shipping charges?

Typically orders are sent to shipping for dispatch at 11 a.m. each business day. If your order does not ship the same day you placed it, this is due to USPS’s pick-up cut-off times; your package will ship the next business day. (For example, if you order at 1:30 p.m. on a Friday, and the following Monday is a holiday, then the next shipping day would be Tuesday.) All international orders are shipped using www.usps.com priority international mail. All shipments have tracking numbers, delivery, signature confirmation and postal insurance included in the shipping cost. Set standard international fees are shown in the shopping cart at the time of purchase, depending on the country your package is shipping to. For current pricing, simply place an order; you do not have to complete your order, but you can set up your shipping destination and that will reflect the current international pricing for your specific destination.

Go to www.usps.com to check your package status.

What is the transit time for international shipping?

All international orders are shipped using www.usps.com priority international mail. . All shipments have tracking numbers, delivery, signature confirmation and postal insurance included in the shipping cost. Priority mail service is an express service but is dependent upon customs clearance within your country. Each country’s customs operates differently and independently from the postal service. Typical transit time for international orders is 5 to 10 business days. You should always check your order status using your tracking number. In most cases you can see the customs progression and movements within your country’s customs and local postal system. Use www.usps.com to check your package status. Importing internationally

Orders are exported by Phen375.com to you, the importer. We have complied with all legal documents required to export your order to you via the United States Postal Service. Once the product is shipped and leaves our warehouse or jurisdiction, the responsibility then falls upon the importer. Since each country is different and each country’s customs operates independently, we are unable to offer advice on importing into your country. We do not, however, ship to any known problem country. If your country is listed in the shopping cart then our exports are being received and no known problems exist.

All duties, taxes, additional shipping fees or special permits required by your country’s customs for importation are your responsibility as an importer. If your customs holds the product, you are responsible since you are the importer. You will need to resolve any issues with your local customs. This is highly unlikely but it is possible, as there are hundreds of different countries. Postal and customs laws can change at any time within each country.

In most cases, yes. There are only a few exceptions. Because we ship from Dallas, Texas, U.S., and use the United States Postal Service, we cannot ship to any country that is currently on an embargoed countries list or where our product is prohibited.

Embargoed countries: Burma (Myanmar), the Balkans, Cuba, Iran, Iraq, Libya, North Korea, Liberia, Syria, Somalia, Sudan, Rwanda, Zimbabwe, Sudan, Zaire, Democratic Republic of the Congo, and Palestinian territories.

Countries where Phen375 is not allowed

Only know country where phen375 is considered a party drug or a prescription is required. New Zealand

My country is not listed in your shipping destinations.

If your country is not listed on in the shipping countries list, first make sure the spelling or abbreviation is correct. In some instances we have seen countries listed but using different abbreviations. If your country is not embargoed and is not listed then you should contact support@phen375.com they will help you resolve the error and we will add your country to our approved countries list located in the shopping cart.

International order status

When you created your order you also created an account. You can log in to your account to see your current order status. To log in to your account you will need the email address and password that you used at the time of your order. If you don’t remember your password you can choose the forgotten password option and a new password will be sent to the email address listed for your account. Once your order has a tracking number, you can track it by using www.usps.com, or the web tracking services of the postal service providing priority mail services in your country. In some countries, private couriers are contracted to provide priority mail services.

When will my order ship and what are my shipping charges?

Typically orders are sent to shipping for dispatch at 11 a.m. each business day. If your order does not ship the same day you placed it, this is due to USPS’s pick-up cut-off times; your package will ship the next business day. (For example, if you order at 1:30 p.m. on a Friday, and the following Monday is a holiday, then the next shipping day would be Tuesday.) All international orders are shipped using www.usps.com priority international mail. All shipments have tracking numbers, delivery, signature confirmation and postal insurance included in the shipping cost. Set standard international fees are shown in the shopping cart at the time of purchase, depending on the country your package is shipping to. For current pricing, simply place an order; you do not have to complete your order, but you can set up your shipping destination and that will reflect the current international pricing for your specific destination.

Go to www.usps.com to check your package status.

What is the transit time for international shipping?

All international orders are shipped using www.usps.com priority international mail. . All shipments have tracking numbers, delivery, signature confirmation and postal insurance included in the shipping cost. Priority mail service is an express service but is dependent upon customs clearance within your country. Each country’s customs operates differently and independently from the postal service. Typical transit time for international orders is 5 to 10 business days. You should always check your order status using your tracking number. In most cases you can see the customs progression and movements within your country’s customs and local postal system. Use www.usps.com to check your package status. Importing internationally

Orders are exported by Phen375.com to you, the importer. We have complied with all legal documents required to export your order to you via the United States Postal Service. Once the product is shipped and leaves our warehouse or jurisdiction, the responsibility then falls upon the importer. Since each country is different and each country’s customs operates independently, we are unable to offer advice on importing into your country. We do not, however, ship to any known problem country. If your country is listed in the shopping cart then our exports are being received and no known problems exist.

All duties, taxes, additional shipping fees or special permits required by your country’s customs for importation are your responsibility as an importer. If your customs holds the product, you are responsible since you are the importer. You will need to resolve any issues with your local customs. This is highly unlikely but it is possible, as there are hundreds of different countries. Postal and customs laws can change at any time within each country.

In most cases, yes. There are only a few exceptions. Because we ship from Dallas, Texas, U.S., and use the United States Postal Service, we cannot ship to any country that is currently on an embargoed countries list or where our product is prohibited.

Embargoed countries: Burma (Myanmar), the Balkans, Cuba, Iran, Iraq, Libya, North Korea, Liberia, Syria, Somalia, Sudan, Rwanda, Zimbabwe, Sudan, Zaire, Democratic Republic of the Congo, and Palestinian territories.

Countries where Phen375 is not allowed

Only know country where phen375 is considered a party drug or a prescription is required. New Zealand

My country is not listed in your shipping destinations.

If your country is not listed on in the shipping countries list, first make sure the spelling or abbreviation is correct. In some instances we have seen countries listed but using different abbreviations. If your country is not embargoed and is not listed then you should contact support@phen375.com they will help you resolve the error and we will add your country to our approved countries list located in the shopping cart.

International order status

When you created your order you also created an account. You can log in to your account to see your current order status. To log in to your account you will need the email address and password that you used at the time of your order. If you don’t remember your password you can choose the forgotten password option and a new password will be sent to the email address listed for your account. Once your order has a tracking number, you can track it by using www.usps.com, or the web tracking services of the postal service providing priority mail services in your country. In some countries, private couriers are contracted to provide priority mail services.

When will my order ship and what are my shipping charges?

Typically orders are sent to shipping for dispatch at 11 a.m. each business day. If your order does not ship the same day you placed it, this is due to USPS’s pick-up cut-off times; your package will ship the next business day. (For example, if you order at 1:30 p.m. on a Friday, and the following Monday is a holiday, then the next shipping day would be Tuesday.) All international orders are shipped using www.usps.com priority international mail. All shipments have tracking numbers, delivery, signature confirmation and postal insurance included in the shipping cost. Set standard international fees are shown in the shopping cart at the time of purchase, depending on the country your package is shipping to. For current pricing, simply place an order; you do not have to complete your order, but you can set up your shipping destination and that will reflect the current international pricing for your specific destination.

Go to www.usps.com to check your package status.

What is the transit time for international shipping?

All international orders are shipped using www.usps.com priority international mail. . All shipments have tracking numbers, delivery, signature confirmation and postal insurance included in the shipping cost. Priority mail service is an express service but is dependent upon customs clearance within your country. Each country’s customs operates differently and independently from the postal service. Typical transit time for international orders is 5 to 10 business days. You should always check your order status using your tracking number. In most cases you can see the customs progression and movements within your country’s customs and local postal system. Use www.usps.com to check your package status. Importing internationally

Orders are exported by Phen375.com to you, the importer. We have complied with all legal documents required to export your order to you via the United States Postal Service. Once the product is shipped and leaves our warehouse or jurisdiction, the responsibility then falls upon the importer. Since each country is different and each country’s customs operates independently, we are unable to offer advice on importing into your country. We do not, however, ship to any known problem country. If your country is listed in the shopping cart then our exports are being received and no known problems exist.

All duties, taxes, additional shipping fees or special permits required by your country’s customs for importation are your responsibility as an importer. If your customs holds the product, you are responsible since you are the importer. You will need to resolve any issues with your local customs. This is highly unlikely but it is possible, as there are hundreds of different countries. Postal and customs laws can change at any time within each country.

If you live in Australia or South Africa and are wondering if we ship to your country, the answer is yes, we ship daily to your countries via the United States Postal Service - Priority International Mail service. You can now receive Phentemine without any problem the DHEA has been removed to eliminate any issues you might endure. You will not be shipped any production containing DHEA which is not legal in your country.

South Africa and New Zealand and Ireland customers will receive Phen375 EU (no DHEA) Australian customers will receive the Phen375 (no DHEA).

Phen375 (EU formula) ships via priority International postal service .

The cost of International priority service is the same if you order 1 bottle or 4 its a set fee from the postal service. Maximum of 6 bottles allowed per order.

Normal delivery time is between 7 and 14 business days, Phen375 is usually just around the 7 to 10 days but the postal office or your customs can be slow at times in clearance of packages for deliveries.

Guarantees

Defined in the product guarantee section.

Low price guarantee

Phen375.com is the exclusive distributor for RDK Pharmaceuticals, the manufacturer of Phentemine375. Through this agreement we can offer our clients a guarantee that Phen375 cannot be purchased anywhere for a lower price .It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy policy guarantee

Please view our Privacy policy for complete details on how we use the information we collect.

Non harassment guarantee

Phen375.com is a 100% web-driven store. We will never call you to solicit sales or use call centers to solicit sales on our behalf. Phen375 only contacts clients for customer service-related issues using the phone and email solutions agreed upon at the time you approved the terms and conditions of our site.

Credit card security guarantee

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. We are also PCI compliant, which is the strictest credit card protection policy in effect today. Since we have such high security we are unable to take phone orders. All orders must be placed online at www.phen375.com by you, the card owner. This ensures that neither our support staff or nor an unauthorized hacker will ever have access to your credit card details.

Ingredient quality guarantee

Phen375 active ingredients are clearly stated on the site and also on the labels of all products produced for Phen375. The Ingredients are of the highest quality and all phen375 products are produced in FDA manufacturing facilities, bottle labels and FDA manufacturing certificates are all current and up to date.

Defined in the product guarantee section.

Low price guarantee

Phen375.com is the exclusive distributor for RDK Pharmaceuticals, the manufacturer of Phentemine375. Through this agreement we can offer our clients a guarantee that Phen375 cannot be purchased anywhere for a lower price .It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy policy guarantee

Please view our Privacy policy for complete details on how we use the information we collect.

Non harassment guarantee

Phen375.com is a 100% web-driven store. We will never call you to solicit sales or use call centers to solicit sales on our behalf. Phen375 only contacts clients for customer service-related issues using the phone and email solutions agreed upon at the time you approved the terms and conditions of our site.

Credit card security guarantee

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. We are also PCI compliant, which is the strictest credit card protection policy in effect today. Since we have such high security we are unable to take phone orders. All orders must be placed online at www.phen375.com by you, the card owner. This ensures that neither our support staff or nor an unauthorized hacker will ever have access to your credit card details.

Ingredient quality guarantee

Phen375 active ingredients are clearly stated on the site and also on the labels of all products produced for Phen375. The Ingredients are of the highest quality and all phen375 products are produced in FDA manufacturing facilities, bottle labels and FDA manufacturing certificates are all current and up to date.

Defined in the product guarantee section.

Low price guarantee

Phen375.com is the exclusive distributor for RDK Pharmaceuticals, the manufacturer of Phentemine375. Through this agreement we can offer our clients a guarantee that Phen375 cannot be purchased anywhere for a lower price .It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy policy guarantee

Please view our Privacy policy for complete details on how we use the information we collect.

Non harassment guarantee

Phen375.com is a 100% web-driven store. We will never call you to solicit sales or use call centers to solicit sales on our behalf. Phen375 only contacts clients for customer service-related issues using the phone and email solutions agreed upon at the time you approved the terms and conditions of our site.

Credit card security guarantee

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. We are also PCI compliant, which is the strictest credit card protection policy in effect today. Since we have such high security we are unable to take phone orders. All orders must be placed online at www.phen375.com by you, the card owner. This ensures that neither our support staff or nor an unauthorized hacker will ever have access to your credit card details.

Ingredient quality guarantee

Phen375 active ingredients are clearly stated on the site and also on the labels of all products produced for Phen375. The Ingredients are of the highest quality and all phen375 products are produced in FDA manufacturing facilities, bottle labels and FDA manufacturing certificates are all current and up to date.

Pricing and billing

Credit card Billing

Do I have to pay sales tax or VAT?

Typically, no. Since we are a multinational company we use graphical user interface (GUI) technology to determine your IP address, which would give us your tax jurisdiction. By using this technology we can then charge you from an opposing tax jurisdiction that does not require sales tax or VAT if you are not locally making a purchase. We also adjust the shipping warehouse used for your shipment to further avoid any taxation issues. This allows us to keep prices low and typically the international shipping fees are much lower than local shipping and sales tax or VAT would be.

I have a question about my charges

Click the Login link on the left-hand side of our site to review your order history. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for assistance. Any charge on your credit card will show www.phen375.com as the descriptor or business that charged your credit card and should be displayed on your credit card statement along with the customer service number.

I need a copy of my receipt/invoice

Click the Login link on the left-hand side of our site to log in to your account. There, you can then print invoices.

When will my credit card be charged?

The shopping cart first requests authorization from your bank to verify the funds are available. Next, it verifies the address and other security measures to verify that your credit card details match what the bank has on file for the client. If all the security measures are met, the charge is then locked and your credit card is usually debited instantly, but the timing can depend on your credit card issuing bank’s posting procedures.

Why do I see several charges on my account?

Credit card charges will often show almost immediately. The shopping cart first requests authorization from your bank to verify the funds are available. Next, it verifies the address and other security measures to verify that your credit card details match what the bank has on file for the client. If there are any problems with that information the cart may reject the order even though your credit card company approved the charge. This is usually why you may see several charges, but they are only authorizations and not completed charges. The authorization was approved but the charge was declined by our shopping cart security. If you make several attempts it will show on your account. They should be removed within no more than 24 hours and normally the next business day you will notice they are not present. If you are concerned then you can also contact support@phen375.com

When will my credit show on my card?

Credits are usually processed within 24 hours. If you are cancelling your order before it has been sent to the shipping department for dispatch, then you should receive the credit within that 24-hour period. Some credit card companies do not post credit immediately and can take 7-10 business days. If that is the case with your credit card issuing bank it has nothing to do with us. Our credit card processor returns the credit to the issuing bank within 24 hours.

Credit on returned orders

Please see the Return policy section of this site. The credit will depend on several factors, including the condition of product that was returned; as well, handling, inspection and restocking fees all apply to returned products. Approved returns are credited once the returned report has been received and approved; upon approval your credit will usually take a maximum of 7-10 business days.

Credit card Billing

Do I have to pay sales tax or VAT?

Typically, no. Since we are a multinational company we use graphical user interface (GUI) technology to determine your IP address, which would give us your tax jurisdiction. By using this technology we can then charge you from an opposing tax jurisdiction that does not require sales tax or VAT if you are not locally making a purchase. We also adjust the shipping warehouse used for your shipment to further avoid any taxation issues. This allows us to keep prices low and typically the international shipping fees are much lower than local shipping and sales tax or VAT would be.

I have a question about my charges

Click the Login link on the left-hand side of our site to review your order history. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for assistance. Any charge on your credit card will show www.phen375.com as the descriptor or business that charged your credit card and should be displayed on your credit card statement along with the customer service number.

I need a copy of my receipt/invoice

Click the Login link on the left-hand side of our site to log in to your account. There, you can then print invoices.

When will my credit card be charged?

The shopping cart first requests authorization from your bank to verify the funds are available. Next, it verifies the address and other security measures to verify that your credit card details match what the bank has on file for the client. If all the security measures are met, the charge is then locked and your credit card is usually debited instantly, but the timing can depend on your credit card issuing bank’s posting procedures.

Why do I see several charges on my account?

Credit card charges will often show almost immediately. The shopping cart first requests authorization from your bank to verify the funds are available. Next, it verifies the address and other security measures to verify that your credit card details match what the bank has on file for the client. If there are any problems with that information the cart may reject the order even though your credit card company approved the charge. This is usually why you may see several charges, but they are only authorizations and not completed charges. The authorization was approved but the charge was declined by our shopping cart security. If you make several attempts it will show on your account. They should be removed within no more than 24 hours and normally the next business day you will notice they are not present. If you are concerned then you can also contact support@phen375.com

When will my credit show on my card?

Credits are usually processed within 24 hours. If you are cancelling your order before it has been sent to the shipping department for dispatch, then you should receive the credit within that 24-hour period. Some credit card companies do not post credit immediately and can take 7-10 business days. If that is the case with your credit card issuing bank it has nothing to do with us. Our credit card processor returns the credit to the issuing bank within 24 hours.

Credit on returned orders

Please see the Return policy section of this site. The credit will depend on several factors, including the condition of product that was returned; as well, handling, inspection and restocking fees all apply to returned products. Approved returns are credited once the returned report has been received and approved; upon approval your credit will usually take a maximum of 7-10 business days.

Credit card Billing

Do I have to pay sales tax or VAT?

Typically, no. Since we are a multinational company we use graphical user interface (GUI) technology to determine your IP address, which would give us your tax jurisdiction. By using this technology we can then charge you from an opposing tax jurisdiction that does not require sales tax or VAT if you are not locally making a purchase. We also adjust the shipping warehouse used for your shipment to further avoid any taxation issues. This allows us to keep prices low and typically the international shipping fees are much lower than local shipping and sales tax or VAT would be.

I have a question about my charges

Click the Login link on the left-hand side of our site to review your order history. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for assistance. Any charge on your credit card will show www.phen375.com as the descriptor or business that charged your credit card and should be displayed on your credit card statement along with the customer service number.

I need a copy of my receipt/invoice

Click the Login link on the left-hand side of our site to log in to your account. There, you can then print invoices.

When will my credit card be charged?

The shopping cart first requests authorization from your bank to verify the funds are available. Next, it verifies the address and other security measures to verify that your credit card details match what the bank has on file for the client. If all the security measures are met, the charge is then locked and your credit card is usually debited instantly, but the timing can depend on your credit card issuing bank’s posting procedures.

Why do I see several charges on my account?

Credit card charges will often show almost immediately. The shopping cart first requests authorization from your bank to verify the funds are available. Next, it verifies the address and other security measures to verify that your credit card details match what the bank has on file for the client. If there are any problems with that information the cart may reject the order even though your credit card company approved the charge. This is usually why you may see several charges, but they are only authorizations and not completed charges. The authorization was approved but the charge was declined by our shopping cart security. If you make several attempts it will show on your account. They should be removed within no more than 24 hours and normally the next business day you will notice they are not present. If you are concerned then you can also contact support@phen375.com

When will my credit show on my card?

Credits are usually processed within 24 hours. If you are cancelling your order before it has been sent to the shipping department for dispatch, then you should receive the credit within that 24-hour period. Some credit card companies do not post credit immediately and can take 7-10 business days. If that is the case with your credit card issuing bank it has nothing to do with us. Our credit card processor returns the credit to the issuing bank within 24 hours.

Credit on returned orders

Please see the Return policy section of this site. The credit will depend on several factors, including the condition of product that was returned; as well, handling, inspection and restocking fees all apply to returned products. Approved returns are credited once the returned report has been received and approved; upon approval your credit will usually take a maximum of 7-10 business days.

Credit card Billing

Do I have to pay sales tax or VAT ?

Typically, no. Since we are a multinational company we use graphical user interface (GUI) technology to determine your IP address, which would give us your tax jurisdiction. By using this technology we can then charge you from an opposing tax jurisdiction that does not require sales tax or VAT if you are not locally making a purchase. We also adjust the shipping warehouse used for your shipment to further avoid any taxation issues. This allows us to keep prices low and typically the international shipping fees are much lower than local shipping and sales tax or VAT would be.

I have a question about my charges

Click the Login link on the left-hand side of our site to review your order history. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for assistance. Any charge on your credit card will show www.phen375.com as the descriptor or business that charged your credit card and should be displayed on your credit card statement along with the customer service number.

I need a copy of my receipt/invoice

Click the Login link on the left-hand side of our site to log in to your account. There, you can then print invoices.

When will my credit card be charged?

The shopping cart first requests authorization from your bank to verify the funds are available. Next, it verifies the address and other security measures to verify that your credit card details match what the bank has on file for the client. If all the security measures are met, the charge is then locked and your credit card is usually debited instantly, but the timing can depend on your credit card issuing bank’s posting procedures.

Why do I see several charges on my account?

Credit card charges will often show almost immediately. The shopping cart first requests authorization from your bank to verify the funds are available. Next, it verifies the address and other security measures to verify that your credit card details match what the bank has on file for the client. If there are any problems with that information the cart may reject the order even though your credit card company approved the charge. This is usually why you may see several charges, but they are only authorizations and not completed charges. The authorization was approved but the charge was declined by our shopping cart security. If you make several attempts it will show on your account. They should be removed within no more than 24 hours and normally the next business day you will notice they are not present. If you are concerned then you can also contact support@phen375.com

When will my credit show on my card?

Credits are usually processed within 24 hours. If you are cancelling your order before it has been sent to the shipping department for dispatch, then you should receive the credit within that 24-hour period. Some credit card companies do not post credit immediately and can take 7-10 business days. If that is the case with your credit card issuing bank it has nothing to do with us. Our credit card processor returns the credit to the issuing bank within 24 hours.

Credit on returned orders

Please see the Return policy section of this site. The credit will depend on several factors, including the condition of product that was returned; as well, handling, inspection and restocking fees all apply to returned products. Approved returns are credited once the returned report has been received and approved; upon approval your credit will usually take a maximum of 7-10 business days.

Credit card Billing

Do I have to pay sales tax or VAT ?

Typically, no. Since we are a multinational company we use graphical user interface (GUI) technology to determine your IP address, which would give us your tax jurisdiction. By using this technology we can then charge you from an opposing tax jurisdiction that does not require sales tax or VAT if you are not locally making a purchase. We also adjust the shipping warehouse used for your shipment to further avoid any taxation issues. This allows us to keep prices low and typically the international shipping fees are much lower than local shipping and sales tax or VAT would be.

I have a question about my charges

Click the Login link on the left-hand side of our site to review your order history. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for assistance. Any charge on your credit card will show www.phen375.com as the descriptor or business that charged your credit card and should be displayed on your credit card statement along with the customer service number.

I need a copy of my receipt/invoice

Click the Login link on the left-hand side of our site to log in to your account. There, you can then print invoices.

When will my credit card be charged?

The shopping cart first requests authorization from your bank to verify the funds are available. Next, it verifies the address and other security measures to verify that your credit card details match what the bank has on file for the client. If all the security measures are met, the charge is then locked and your credit card is usually debited instantly, but the timing can depend on your credit card issuing bank’s posting procedures.

Why do I see several charges on my account?

Credit card charges will often show almost immediately. The shopping cart first requests authorization from your bank to verify the funds are available. Next, it verifies the address and other security measures to verify that your credit card details match what the bank has on file for the client. If there are any problems with that information the cart may reject the order even though your credit card company approved the charge. This is usually why you may see several charges, but they are only authorizations and not completed charges. The authorization was approved but the charge was declined by our shopping cart security. If you make several attempts it will show on your account. They should be removed within no more than 24 hours and normally the next business day you will notice they are not present. If you are concerned then you can also contact support@phen375.com

When will my credit show on my card?

Credits are usually processed within 24 hours. If you are cancelling your order before it has been sent to the shipping department for dispatch, then you should receive the credit within that 24-hour period. Some credit card companies do not post credit immediately and can take 7-10 business days. If that is the case with your credit card issuing bank it has nothing to do with us. Our credit card processor returns the credit to the issuing bank within 24 hours.

Credit on returned orders

Please see the Return policy section of this site. The credit will depend on several factors, including the condition of product that was returned; as well, handling, inspection and restocking fees all apply to returned products. Approved returns are credited once the returned report has been received and approved; upon approval your credit will usually take a maximum of 7-10 business days.

Rebates and offers

Buy any Phen375.com product from www.phen375.com. By clicking on any add or banner with the special offer you are entitled to apply the RDK Pharmaceutical manufacture rebate program. Special restrictions apply. You can apply this rebate to your next purchase, instantly. No mail in procedures required. Special code will allow you to apply this rebate instantly and receive your $20 to $40 discount.

Instant next purchase rebate details: Persons wishing to apply rebate can only use it once then it’s been consumed, it can only be used if you are already an existing client and you should try to type it in not copy and past . Also note it has to be on any order larger than a single bottle.

1. Make sure you are an existing client, have a previous order with us, first time buyers cannot use it.
2. Make sure you are ordering an order larger than a single bottle.
3. Type in the rebate code instead of using the copy past function.

Once you log into your account if you have previously ordered from us you will see the coupon code for ordering, you can use this code to receive the $40 instant rebate on any item over $140 in value.

mfgr_rebate_40 Do not copy and past the code you must type it in as you see it.

Once you log into your account if you have previously ordered from us you will see the coupon code for ordering, you can use this code to receive the $20 instant rebate on any item over $80 in value.

mfgr_rebate_20 Do not copy and past the code you must type it in as you see it.

This is a onetime only rebate for existing clients only and cannot be used again. Order value must be more than $80 in value to use the coupon.

Only one submission per Phen375 product purchased is allowed. If this offer appears in more than one coupon, you may only take advantage of this particular offer one time per client. This offer cannot be used in conjunction with other offers or specials. No substitutions or extensions are allowed. Offer is subject to change of terms at the sole discretion of Phen375 without notice to client at any time during or after the promotional period.

Phen375.com is only a distributor of phentemine375 and in no way is offering any rebates of any kind. RDK Pharmaceuticals is solely responsible for any rebate offers in conjunction with its phentemine375 product or products. The distributor www.phen375.com cannot be held liable for any rebates and/or rejected claims that do not comply with these terms.

Information provided in accordance with its privacy policy posted on its website. Void where prohibited or restricted by law.

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